Customer-focused, enthusiastic, innovative and entrepreneurial leader with proven results in building IT Project & Service Management teams and organizational practices. Skilled at cultivating relationships and building influence. Driven self-starter with a passion for people and technology. Highly organized, analytical thinker with demonstrated results in delivering complex technical solutions across multiple platforms, Servant-leader with a focus on relationship building as the foundation for any successful endeavor.
Designed, built-out, and led the world-class, cross-functional, enterprise IT PMO, ensuring all strategic, interrelated programs, projects, and associated planning & governance processes were aligned from inception to completion. Provided ownership, accountability, tactical and strategic leadership for the on-time and on-budget delivery of approximately sixty-five (65) concurrent capital and operational projects, including ATM client facing product development (software stack, transaction set & routing), infrastructure maintenance / upgrades (data center equipment moves / adds / changes / refreshes), and various software development initiatives (ERP, CRM, MIS) spanning all business lines within the company. Hired trained, mentored, coached, ten (10) FTE executing a Capital (CapEx) budget of $50MM in annual project expenditures and a PMO departmental Profit & Loss (P&L) CapEx / OpEx annual budget of $1.5MM. Partnered & collaborated with project sponsors, clients, stakeholders, internal & external resources to define project and program requirements, objectives, budgets, schedules, quality considerations, risks and issues as well as the management & governance mechanisms to be employed for these items throughout the project / program lifecycle, including scope, change, and release management. Facilitated project and program monthly prioritization exercises to ensure evolved functional requirements, resource constraints, risks and interdependencies are incorporated into strategic objectives. Acted as the “face” of the PMO throughout the organization with responsibility for all escalated issues, requests, inquiries, performance, communications, and relationship management.
Managed multiple, concurrent infrastructure projects and strategic programs with responsibility of building and leading onshore & offshore technical teams, contractors, vendor suppliers, and business stakeholders in a matrix organization to effectively deliver solutions into the production environment. Managed all IT infrastructure projects companywide, providing ownership and accountability for delivery of approximately fifteen (15) concurrent capital and operational projects, inclusive of schedule, cost, and quality aspects ensuring successful delivery of project objectives. Collaborated with key stakeholders, sponsors, and business leaders to manage project requests through the demand and initiation phases. Prepared project work estimates, resources plans and project schedules. Mentored & coached project resources regarding continuous improvement aspects of project delivery. Established and managed relationships with internal and external project stakeholders and peer groups.
Directed the planning, implementation, and operation of the project & program IT strategy. Built-out and managed the enterprise IT PMO including the direct supervision and performance management of five (5) IT Project Managers executing a Capital (CapEx) budget of $15MM in annual project expenditures. Directed and supervised the portfolio of IT projects & programs ensuring deliverables were completed on-time, within budget, while meeting customer & stakeholder satisfaction targets for project execution and deliverable quality. Provided ownership and accountability for delivery of approximately twenty-five (25) concurrent capital and operational projects, from concept to completion, including product development, infrastructure maintenance / upgrades, and various software development initiatives spanning all business lines within the company. Owned and managed the IT Project Management discipline including agile & predictive methods and practices employed for delivering developed IT services into the business production environment. Developed and implemented IT project and program operating procedures and led efforts for the study, design, and implementation of new procedures. Owned & operated various project & release reporting mechanisms for stakeholders at all levels including C-suite executives. Facilitated project and program monthly prioritization exercises to ensure evolved functional requirements, resource constraints, risks and interdependencies are incorporated into strategic objectives. Reviewed and approved project and program internal and external resourcing plans and strategies to ensure adequate resources existed to deliver on commitments. Managed PMO departmental Profit & Loss (P&L) CapEx / OpEx annual budget of $500K, including yearly forecasting and achievement of marginal improvement objectives. Matured the project management discipline by developing & executing yearly PMO departmental strategic plan, including policy & procedure changes as well as assessing the organizational impacts resulting from these changes.
Directed company’s IT department including infrastructure engineering, application development, and data management functional groups. Matured the IT organization via establishment of IT operational metrics and goals. Administered performance appraisals for technical staff in accordance with established goals. Managed day-to-day production operations and collaborated with business leaders to develop scope, requirements, and execution plans for key strategic projects.
Managed multiple, concurrent application development and infrastructure projects and strategic programs supporting the retail credit card back office operations line of business. Responsible for building and leading onshore & offshore technical teams, contractors, vendor suppliers, and business stakeholders to effectively deliver solutions into the production environment. Collaborated with key stakeholders, sponsors, and business leaders to manage projects through the Systems Development Life Cycle (SDLC).
Project Management Professional (PMP), March 2007, License 461220
Certified ScrumMaster (CSM), September 2012, Certification 000214821
ITIL Version 3, Foundations, August 2009, Certification 47907
ITIL Version 3, Release, Control & Validation (RCV), September 2012, Certification 34426
ITIL Version 3, Service Strategy (SS), January 2014, Certification GR751047669CG
Projects in Controlled Environments (PRINCE) Version 2, Practitioner March 2011, Certification 02296099-01-8TER
Six Sigma Yellow Belt, July 2004